Posts Tagged ‘Technology Strategy’
Based on a recent analysis, Tele2 Sweden has the best return on investment among the 45 operators studied. The company is best practice when it comes to turning CAPEX to service revenue. We spoke with two executives in the company to better understand what is behind their success and the precision of investing at the right time and in the right places of the network.
Telenor Denmark stands out from competitors by providing high level of customer service, direct sales and high network reliability. Telenor has placed emphasis and effort into understanding what is needed to keep customers happy. By focusing on the customer-driven NPS target, Telenor is also able to avoid over-investing in the network. We spoke with two executives in the company to learn how customer feedback is used to make investment decisions.
By offering unlimited data with a fixed price, DNA in Finland has overcome a key customer concern about how mobile data is charged. Not only has the operator introduced unlimited data successfully but it has also accurately managed to predict future demand while operating its network efficiently. We spoke with two executives from DNA to understand how the company anticipates future demand.
Network quality is still a key driver for customer loyalty and your brand. Owning the perception of leading in network quality has become business critical for most operators in an ultra-competitive environment. But traditional cost cutting risks the fragile perception of network quality. If you transform the way you work, you can increase the precision of your network CAPEX.